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Shipping within Greece
We ship orders with ACS, Geniki Taxydromiki or ELTA, depending on the destination and the size of the parcel. Shipping cost depends on the weight and volume of the parcel and is calculated automatically before you complete your order. Usual delivery time is 1–4 working days, depending on the area.
Free shipping
Shipping within Greece is free for orders over 80 €, for parcels up to 3 kg (actual or volumetric weight).
Cash on delivery
You can pay when your order is delivered. Cash on delivery has a 2 € surcharge.
Store pickup
You can collect your order free of charge from our store (Karolou Ntil 27 or Ermou 75, Thessaloniki) during opening hours. We will let you know as soon as your order is ready for pickup.
Shipping abroad
We ship to Cyprus and the rest of Europe. Select your country at checkout and the shipping cost is calculated automatically. If your country is not listed, please contact us.
Payment methods
- Credit or debit card (Visa, Mastercard), through the bank's secure page.
- PayPal.
- Bank deposit. The account details are shown when you complete your order, and the order ships once the payment has cleared.
- Cash on delivery (+2 €).
- Payment in store, for orders collected from the store.
Cancelling an order
You can cancel your order within 3 hours of placing it by contacting us at +30 2310 227746, info@petridi.gr or through your account.
Returns
For purchases from our online store, you can return a product without giving a reason within 15 days of receiving it.
- Declare your return using the "Withdraw from contract here" link (at the bottom of every page and in your account) and you will immediately receive a confirmation e-mail, or tell us at info@petridi.gr quoting your order number.
- The product must be unused, in its original condition and packaging, with its labels.
- The customer pays the return shipping cost.
- We refund your money, including the original standard shipping cost, within 14 days, using the same payment method. We may wait until we receive the product.
- If you prefer, you can choose an exchange or a credit note instead of a refund.
For a change of size or colour, please contact us. The customer pays the shipping costs for exchanges. Some products cannot be returned (e.g. made to order, unsealed hygiene products, food). See our Terms.
Faulty or wrong product
If you receive a faulty or wrong product, tell us as soon as possible. We will send a courier at our own expense to collect it, and replace it, repair it or refund you at no cost to you.
Purchases in our physical stores
For purchases made in our physical stores, items can be exchanged within 15 days, with the receipt and the product in its original condition.
Last updated: 2 October 2026